About Returns on Commversar
Commversar is a classifieds platform connecting buyers and sellers around university campuses in Kenya. Because we only provide the marketplace space, all returns are handled directly between buyers and sellers.
Our Role in Returns
We Are a Platform
- •We provide space for sellers to list products
- •We connect buyers with sellers
- •We facilitate communication between parties
We Do NOT
- •Process returns or refunds
- •Handle return shipping or logistics
- •Guarantee acceptance of returns
When We Can Intervene
We can intervene when a seller fails to honor their stated return policy, but only if you provide adequate proof (screenshots of listings and conversations).
How Returns Work
Check Before You Buy
Review the return policy shown on every listing page. Ask for clarification and save screenshots.
Contact Seller
If you need to return, contact the seller directly. Reference their policy and explain your reason.
Resolution
Arrange shipping or meetup directly. If they refuse to honor their policy, contact us.
For Buyers
As of the writing of this policy, every listing page includes a Return Policy section indicating whether the seller has a policy in place.
Before Making a Purchase
- •Check the policy: Review the return policy displayed on the listing page.
- •Prioritize verified sellers: Verified merchants tend to have more reliable practices.
- •Save evidence: Screenshot the listing page and keep all conversations.
What You Should Know
- Not all sellers accept returns.
- Some sellers may only accept returns for defective items.
- Sellers are expected to honor the policies they set.
For Sellers
Important Update: As of the writing of this policy, return policy options are now available directly in the Seller Dashboard within your listings form. All sellers have been notified through our official WhatsApp channels and groups.
Setting Your Return Policy
Be clear and honest in your listing form. Specify conditions, timeframes, shipping costs, and exclusions.
Example: Flexible
"Returns accepted within 7 days if item is unused and in original condition. Buyer pays return shipping."
Example: No Returns
"All sales final. Please ask questions before purchasing."
Return Guidelines
Typically Accepted
- Item is significantly different from description
- Item is defective or damaged
- Wrong item was delivered
Typically Not Accepted
- Buyer changed their mind (unless allowed by seller)
- Item was used or damaged by buyer
- Return window has passed
When Commversar Intervenes
If a seller is acting fraudulently or fails to honor their clearly stated return policy, you can request intervention. However, you must provide adequate proof, such as:
- Screenshots of the listing page showing the return policy at time of purchase
- Screenshots of conversations with the seller showing agreed return terms
- Other documented evidence of the return policy in effect
How to Request Help
Send us the proofs listed above along with a clear explanation. You can email us or text us via the contact info available on our contact page.
Changes to This Policy
We may update this Returns Policy from time to time. Changes will be posted with an updated "Last Updated" date. Continued use of Commversar means you accept the updated policy.
Contact Us
For questions about this Returns Policy or to request intervention:
[email protected]TL;DR
By using Commversar, you understand that returns are handled directly between buyers and sellers, and that Commversar can intervene only when sellers fail to honor their stated return policies and adequate proof is provided.