TL;DR
Shipping is free and paid for by merchants, who also set their own shipping times — though we work to keep those times as low as possible. Returns are handled directly between you and the merchant, based on the return policy and return window that merchant sets and states on their listing. Commversar can intervene only when a merchant fails to honor their stated return policy and you provide adequate proof (see Section 6).
About This Policy
Commversar connects you with merchants around university campuses and their surrounding areas in Kenya. This policy explains how shipping and returns work on the platform, and what to do if a merchant won't honor their stated return policy.
This policy applies only to orders paid for within Commversar; see our Buyer Protection Policy , Section 1, for what happens if you paid a merchant directly outside the platform. This policy works alongside our Terms of Use .
Our Role
We Are a Platform
- •We provide space for merchants to list products
- •We connect you with merchants
- •We facilitate communication between you and merchants
We Do NOT
- •Guarantee acceptance of returns
- •Set a merchant's return policy or return window — these are set by each merchant
Before You Buy
Every listing page includes a Return Policy section showing the merchant's return terms.
- •Check the policy: Review the return policy displayed on the listing page. Terms vary by merchant, so what's allowed on one listing may not be allowed on another.
- •Save evidence: Screenshot the listing page and keep all conversations.
What You Should Know
- Return terms — whether returns are accepted, under what conditions, and within what window — are set by the merchant and shown on the listing.
- Merchants are expected to honor the policy they've stated.
Shipping
- •Shipping is free. Shipping costs are covered by merchants, not you.
- •Shipping times are set by each merchant. We work to get you the lowest shipping time possible.
How Returns Work
Contact the Merchant
If you need to return an item, contact the merchant directly. Reference their policy and explain your reason.
Resolution
Arrange shipping or a meetup directly with the merchant. If they refuse to honor their stated policy, contact us (Section 6).
When Commversar Intervenes
If a merchant is acting fraudulently or fails to honor their clearly stated return policy, you can request intervention. You must provide adequate proof, such as:
- Screenshots of the listing page showing the return policy at time of purchase
- Screenshots of conversations with the merchant showing agreed return terms
- Other documented evidence of the return policy in effect
How to Request Help
Send us the proof listed above along with a clear explanation, using the contact details below.
[email protected]Changes to This Policy
We may update this policy from time to time. Changes will be posted with an updated "Last Updated" date. Continued use of Commversar means you accept the updated policy.
Questions about this policy or to request intervention? Contact us at [email protected] .