TL;DR
This policy covers how we handle your information as a buyer — merchants are covered by a separate policy. We collect data automatically as you browse, information you provide when you register, and payment and delivery details when you make a purchase. We don't share your data beyond what's needed to process payments via M-Pesa. You can access, correct, delete, or withdraw consent for your data at any time by contacting us — deleted data is kept for up to 30 days before permanent removal.
Introduction
This Privacy Policy is written for buyers and explains how Commversar collects, uses, and protects your information in accordance with the Kenya Data Protection Act, 2019. Commversar operates multiple platforms; this policy covers the buyer platform only. Merchant/seller services are covered by a separate policy on the merchant platform.
This policy works alongside our Terms of Use . Questions about this policy or how we handle your data? Contact us at [email protected] .
Information We Collect
Collected Automatically
You will be deemed to have accepted collection of the following information when you use the platform.
- •Browsing Data: Your activity on the platform
- •Product Interactions: Items you view, like, or visit
- •Device Information: Technical data about how you access our platform
You Consent to the Collection of the Following Information Upon Registration
- •Account Information: Name and contact details (phone/email)
- •Gender
- •Google Sign-In Data: Name, email, and profile information, if you register via Google
You Consent to the Collection of the Following Information When You Make a Purchase
- •Payment Information: Processed via M-Pesa (e.g., phone number, transaction reference). See our Buyer Protection Policy for how this payment is held and protected once collected.
- •Delivery Address: If your order is delivered by Commversar. See our Shipping and Returns Policy for delivery details.
How We Collect Your Information
We collect information through cookies and local storage as you browse our platform, information you provide when you register for an account, and information generated when you make a purchase.
How We Use Your Information
- •Recommend products and services based on your interests
- •Improve your shopping experience
- •Understand shopping trends and platform usage
- •Contact you for support, notifications, and platform updates
Data Protection and Security
We implement high-level security measures to safeguard your information from unauthorized access, accidental leaks, or misuse. All data is stored securely in compliance with the Kenya Data Protection Act, 2019.
Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- •Access your personal data
- •Request correction of inaccurate data, including your name and gender
- •Request deletion of your account and data
- •Withdraw consent for data processing
To exercise any of these rights, contact [email protected] .
Data Retention
When you request deletion of your account, we retain your data for up to 30 days before permanent deletion. This gives you time to reverse your decision.
Age Guidelines
Anyone can browse our platform. See our Terms of Use, Section 3 , for who can use Commversar, including guidance for buyers under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be posted with an updated "Last Updated" date.
Questions about this Privacy Policy or how we handle your data? Contact us at [email protected] .